Continuous Remote Monitoring and Management (cRMM)

The Smart Way to Manage Your IT Environment

cRMM is a sophisticated platform designed for the seamless management of both GxP and non-GxP IT assets. This powerful managed app leverages automation, AI-powered intelligence, and strong security protocols to deliver a secure, compliant, and highly efficient IT infrastructure.

Why cRMM?

Proactive Management and Real-Time Observability: cRMM provides continuous surveillance of IT assets, encompassing servers, workstations, and network components. Through real-time alerts and proactive troubleshooting, it minimizes downtime and keeps operations running without interruption.

AI-Powered Automation for Enhanced Efficiency: Advanced AI capabilities automate repetitive tasks, like response, scripting, ticket analysis, and problem resolution. This automation simplifies workflows, reduces the need for manual intervention, and accelerates incident response.

Fortified Security and Regulatory Compliance: cRMM prioritizes security with automated patch management, endpoint protection, and intrusion detection systems. By integrating with other security tools, it creates a layered defense and, through detailed audit logging, ensures compliance with GxP standards.

Tailored Dashboards and Improved Teamwork: Intuitive dashboards provide real-time insights into system performance, enabling users to monitor key metrics effectively including Agent health and System inventory audits. Furthermore, the integration of ticketing systems and end-user portals significantly enhances communication, leading to quicker issue resolution.

Scalable Design and Smooth Integration: Built upon the Atera platform, cRMM is adaptable to various IT environments, regardless of size. It seamlessly integrates with ITSM systems and guarantees ongoing qualification and validation. Seamlessly integrate with Splashtop, AnyDesk, TeamViewer, and ConnectWise for enhanced connectivity and support to resolve the issues.

‍

‍

‍

‍ContinuousRMM's AI features include:

‍

Auto Ticket Summaries

Automatically summarizes tickets for quick reference and resolution.

Auto-Generated Response

Generates automated responses based on ticket context.

Ticket Solution Suggestions

Recommends solutions based on past resolved tickets.

Automated Script Generator

Creates scripts based on issue patterns and solutions.

‍