Welcome to the
xLM Trust Centre
At xLM, we firmly believe that trust is the cornerstone of every successful partnership. This conviction drives us to maintain the highest standards in security, GxP compliance, and operational integrity. Our unwavering commitment to data protection, IT security, change management, GxP compliance, and client trust ensures that your business remains secure, resilient, and compliant.
We’re Built on Your Trust
xLM’s Quality Management System (QMS) is based on industry standards as well as applicable GxPs and enables us to deliver managed services that not only meet but exceed the expectations of regulatory standards in the United States, Europe, and Japan. The quality frameworks that form the foundation of xLM have also shaped many of our clients’ quality organizations worldwide.
Data Management: Protecting What Matters Most
At xLM, the security of your data is our highest priority, ensuring compliance and protection at every stage.
All data is securely stored with audit logs in Azure/AWS environments.
A robust BC/DR policy guarantees operational resilience.
Continuously validate all our services to ensure they remain compliant at all times. Additionally, we rigorously validate the internal tools we use, ensuring they meet the highest standards of security and compliance.
Our proactive security measure instill confidence in our clients.
Human Resource Management: Security Starts with People
Our personnel are the first line of defense. xLM adheres to strict protocols for onboarding, training, and access control to uphold security and compliance.
Comprehensive background checks and mandatory Non-Disclosure Agreements (NDAs) for all employees and contractors.
Strict access management, ensuring employees have permissions tailored to their roles and responsibilities.
Immediate revocation of access upon termination, preventing security gaps and unauthorized data exposure.
Regular cybersecurity training programs to enhance awareness and preparedness.
A structured Employee Handbook and Learning Management System (LMS) to enforce security best practices.
Proactive performance improvement programs to instill a culture of responsibility and vigilance.
Change & Incident Management: Ensuring Stability & Compliance
We maintain a structured and transparent approach to managing changes, incidents, and audits.
All changes are documented, reviewed, and approved by our Change Control Board (CCB).
Branch protection rules, in-scope repositories, and audit trails ensure code integrity.
A dedicated incident management process tracks all security events, with built-in audit trail for each activity.
Validated workflows for regulatory adherence.
IT Management: A Secure Digital Ecosystem
xLM’s IT infrastructure is built on robust security controls to ensure data protection and compliance.
Maintain a comprehensive register of assets with role-based access control for users and devices.
Multi-factor authentication, VPN access, and remote security tools.
Advanced encryption, antivirus, and threat monitoring.
Continuous tracking through log management and ticketing tools.
Regular assessments to prevent security risks.
Clear separation of development, testing, and production environments.
Client Management: Strengthening Partnerships with Trust
We maintain a structured and transparent approach to managing changes, incidents, and audits.
Business Associate Agreements (BAAs) are signed for regulatory compliance.
Secure handling of client data and service operations.
Ensuring data privacy and access revocation upon offboarding.
Proactive engagement to ensure seamless service delivery and client satisfaction.