Continuous Service Management (cSM)

Complete Service Management for GxP Operations

cSM is a modern platform revolutionizing how organizations manage processes, boost efficiency, and ensure compliance, especially in highly regulated GxP settings. Enhanced with advanced AI, cSM delivers intelligent forms, workflows, and metrics for effortless management across both IT and manufacturing. cSM offers continuously validated service management solutions, guaranteeing compliance and eliminating the hassles of paper based workflows.

Why cSM?

Flexible Workflows and Tools: cSM offers adaptable workflows, customizable forms, and compliance templates that can be tailored to specific operational needs and industry standards like GxP.

Centralized Platform for Efficiency: Consolidate disparate tools and manual tasks with a single platform to manage assets, requests, change, problem, configuration and incidents. cSM combines service and project management, offering real-time updates, automation, and detailed audit trails. Manage all the issues using the mobile app from wherever you are.

Data-Driven Insights: Utilize interactive dashboards, dynamic forms, and AI-powered analytics to monitor operations, analyze performance, and gain actionable insights for process enhancement and compliance.

Ensured Compliance and Quality: Achieve regulatory compliance through automated validations, e-signatures, and Part 11-compliant electronic workflows, while maintaining service quality and operational consistency.

Enhanced Efficiency and Collaboration: Improve workflows, simplify request management, and promote teamwork with pre-built templates, multi-channel support, and integrations with platforms like Slack and Microsoft Teams.

Smart Workflow and Issue Management: cSM integrates seamlessly with your tools, supports custom add-ons via REST API, and leverages AI for issue suggestions, prioritization, and enhanced search. It prevents duplicates, recommends project templates, and streamlines workflows with intelligent automation.

‍

‍

‍

ContinuousSM AI features include:

‍

Automated Issue Suggestions

Uses machine learning to suggest issues based on user activity and patterns.

Predictive Prioritization

Helps prioritize bugs and issues based on their potential impact and severity, using AI.

Smart Search

Enhances search capabilities with natural language processing to understand the context of queries.

Similar Issues

Recommends similar issues to avoid duplicates and streamline workflow.

Next-Gen Project Templates

Suggests project templates based on the team’s needs and past project setups.

‍

‍